Shipping Policy

Effective Date: 03 June 2026

At Cinnamon & Co., we are committed to delivering your orders safely, efficiently, and in a timely manner. This Shipping Policy outlines the terms and conditions related to the processing, dispatch, delivery, and tracking of orders placed through our website.

By placing an order with Cinnamon & Co., you agree to the terms outlined in this Shipping Policy.

1. Order Processing

All orders are subject to product availability and payment verification.

Orders are typically processed within 1–3 business days after payment confirmation.

Please note:

  • Orders are not processed on weekends or public holidays.

  • During peak seasons, promotions, or product launches, processing times may be extended.

  • Customers will receive an order confirmation email once their purchase has been successfully placed.

2. Shipping Destinations

Cinnamon & Co. currently offers shipping within the United Kingdom and selected international destinations.

Shipping availability may vary depending on local regulations, customs requirements, and courier service coverage.

If your country is not available during checkout, please contact our customer support team for assistance.

3. Delivery Timeframes

Estimated delivery times are provided as a guideline only and may vary depending on location and courier performance.

United Kingdom

  • Standard Delivery: 2–5 Business Days

  • Express Delivery: 1–2 Business Days (where available)

International Delivery

  • Europe: 5–10 Business Days

  • North America: 7–14 Business Days

  • Middle East: 7–14 Business Days

  • Other International Destinations: 7–21 Business Days

Delivery times may be affected by customs inspections, public holidays, weather conditions, or other circumstances beyond our control.

4. Shipping Charges

Shipping costs are calculated at checkout based on:

  • Delivery destination

  • Package weight and dimensions

  • Selected shipping service

Any applicable shipping fees will be clearly displayed before payment is completed.

From time to time, Cinnamon & Co. may offer free shipping promotions subject to specific terms and conditions.

5. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information where available.

Customers can use the tracking number provided to monitor the progress of their shipment through the designated courier service.

6. Customs, Duties & Taxes

For international orders, customs duties, import taxes, VAT, and other fees imposed by the destination country may apply.

These charges are the responsibility of the customer unless otherwise stated.

Cinnamon & Co. has no control over customs procedures and cannot predict the amount of any additional charges that may be incurred.

7. Delivery Delays

While we make every effort to ensure timely delivery, Cinnamon & Co. cannot guarantee specific delivery dates.

We are not responsible for delays caused by:

  • Courier service disruptions

  • Customs clearance procedures

  • Adverse weather conditions

  • Public holidays

  • Incorrect shipping information provided by the customer

  • Events beyond our reasonable control

8. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information.

Cinnamon & Co. is not liable for:

  • Deliveries made to incorrectly provided addresses

  • Delays caused by incomplete information

  • Additional shipping costs resulting from address corrections

If you notice an error in your shipping details, please contact us immediately.

9. Lost or Missing Packages

If your order has not arrived within the estimated delivery timeframe, please contact us.

We will work with the courier service to investigate the shipment.

Claims for lost packages must be submitted within 14 days of the expected delivery date.

10. Damaged Shipments

If your order arrives damaged:

  • Contact us within 48 hours of delivery.

  • Provide photographs of the damaged item(s).

  • Include photographs of the shipping packaging where possible.

Our team will review the claim and provide an appropriate resolution.

11. Failed Delivery Attempts

If a delivery cannot be completed due to customer unavailability or incorrect delivery information, the courier may:

  • Attempt redelivery

  • Hold the package at a local collection point

  • Return the shipment to us

Additional shipping charges may apply for reshipment.

12. Wholesale & Bulk Orders

Shipping arrangements for wholesale, distributor, private label, and bulk orders may differ from standard retail orders.

Delivery schedules, freight arrangements, and shipping costs for business orders will be agreed separately.

For wholesale inquiries, please contact:

Email: partnership@cinnamonandco.co.uk
WhatsApp: +44 2045 690224

13. Changes to This Policy

Cinnamon & Co. reserves the right to modify this Shipping Policy at any time without prior notice.

Any updates will be published on this page together with the revised effective date.

14. Contact Information

If you have any questions regarding shipping, delivery, or order tracking, please contact us:

Customer Support

Email: hello@cinnamonandco.co.uk
WhatsApp: +44 2045 690224

Strategic Partnerships & Wholesale Inquiries

Email: partnership@cinnamonandco.co.uk
WhatsApp: +44 2045 690224

Office Hours (UK Time)

Monday – Friday: 9:00 AM – 5:00 PM
Saturday: Closed
Sunday: Closed

Thank you for choosing Cinnamon & Co. – Luxury Skincare & Cosmetics.