Effective Date: 03 June 2026

At Cinnamon & Co., we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, communicate with us, or use our services.

By accessing or using our website, you agree to the terms of this Privacy Policy.

1. Who We Are

Cinnamon & Co. is a luxury skincare and cosmetics brand dedicated to providing premium beauty products and exceptional customer service.

For privacy-related inquiries, please contact us:

Email: hello@cinnamonandco.co.uk
WhatsApp: +44 2045 690224

2. Information We Collect

We may collect the following types of information:

Personal Information

When you place an order, create an account, subscribe to our newsletter, or contact us, we may collect:

• Full name

• Email address

• Phone number

• Billing address

• Shipping address

• Payment information

• Order history

• Communication records

Technical Information

When you visit our website, we may automatically collect:

• IP address

• Browser type

• Device information

• Operating system

• Website usage data

• Cookies and tracking information

3. How We Use Your Information

We use your information to:

• Process and fulfill orders

• Provide customer support

• Deliver products and services

• Manage payments and transactions

• Improve our website and customer experience

• Respond to inquiries and requests

• Send order confirmations and updates

• Prevent fraud and unauthorized activities

• Comply with legal obligations

• Send promotional communications (where permitted)

4. Marketing Communications

With your consent, we may send:

• Product updates

• Promotional offers

• New product launches

• Newsletters

• Special discounts

You may unsubscribe from marketing communications at any time by following the unsubscribe instructions included in our emails or by contacting us directly.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve user experience and analyze website performance.

Cookies may be used to:

• Remember your preferences

• Maintain shopping cart functionality

• Improve website performance

• Analyze visitor behavior

• Enhance security

You can manage or disable cookies through your browser settings.

6. Payment Security

We take payment security seriously. Payment transactions are processed through secure third-party payment providers.

Cinnamon & Co. does not store complete credit card or payment card details on its servers.

All transactions are protected using industry-standard security measures.

7. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties.

We may share information with trusted service providers who assist us in:

• Payment processing

• Shipping and delivery

• Website hosting

• Marketing services

• Customer support

• Fraud prevention

These partners are only permitted to use your information for authorized business purposes.

8. International Data Transfers

Your information may be processed or stored outside your country of residence where necessary for business operations.

Where applicable, we take reasonable steps to ensure that your information remains protected and handled securely.

9. Data Retention

We retain personal information only for as long as necessary to:

• Fulfill orders

• Provide services

• Meet legal and regulatory requirements

• Resolve disputes

• Enforce agreements

When information is no longer required, it will be securely deleted or anonymized.

10. Your Rights

Depending on your location and applicable laws, you may have the right to:

• Access your personal information

• Correct inaccurate information

• Request deletion of your information

• Restrict processing of your data

• Object to certain processing activities

• Withdraw consent where applicable

• Request a copy of your personal data

To exercise any of these rights, please contact us using the details provided below.

11. Data Security

We implement reasonable technical and organizational security measures to protect your information from:

• Unauthorized access

• Loss or theft

• Alteration

• Misuse

• Disclosure

While we strive to protect your information, no online transmission or storage method can be guaranteed as completely secure.

12. Third-Party Links

Our website may contain links to third-party websites. Cinnamon & Co. is not responsible for the privacy practices, content, or security of external websites.

We encourage users to review the privacy policies of any third-party websites they visit.

13. Children's Privacy

Our products and services are not intended for children under the age of 16.

We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will take appropriate steps to remove it.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business operations, legal requirements, or services.

Any updates will be posted on this page along with the revised effective date.

15. Contact Us

If you have any questions regarding this Privacy Policy or the way your information is handled, please contact us:

Customer Support

Email: hello@cinnamonandco.co.uk
WhatsApp: +44 2045 690224

Strategic Partnerships & Wholesale Inquiries

Email: partnership@cinnamonandco.co.uk
WhatsApp: +44 2045 690224

Office Hours (UK Time)

Monday – Friday: 9:00 AM – 6:00 PM
Saturday: Closed
Sunday: Closed

Thank you for trusting Cinnamon & Co. – Luxury Skincare & Cosmetics.